Fidelity Services Group Technician CCTV and Alarm Vacancy 2026

Fidelity Services Group Technician CCTV and Alarm Vacancy 2026 is urgently needed. Are you an experienced alarm technician looking for a permanent employment opportunity in the security industry? Fidelity Services Group is inviting suitably qualified and experienced candidates to apply for the position of Technician CCTV and Alarm – West Coast within its Fidelity ADT division in Cape Town, Western Cape.

This opportunity is ideal for individuals with strong technical knowledge of alarm systems, installations, programming, electrical wiring and fault finding.

Fidelity Services Group is one of the recognised companies operating in South Africa's security and investigations industry. Through its Fidelity ADT business unit, the company provides security-related services to residential and business customers. This position offers an opportunity to contribute to the installation, maintenance and servicing of electronic security systems while delivering professional customer service.

If you have the required technical experience and enjoy working with security technology, this could be an opportunity worth considering.

Job Overview

Below are the important details applicants should know before submitting their applications.

Job information	Details
Job Title	Technician CCTV and Alarm – West Coast
Company	Fidelity Services Group
Division	Fidelity ADT
Business Unit	FADT – Western Cape
Location	Cape Town, Western Cape
Employment Type	Permanent
Industry	Security and Investigations
Experience Level	Associate
Minimum Experience	5 years as an alarm technician
Qualification	Matric or equivalent
PSIRA Requirement	Grade C registration
Driver's Licence	Valid driver's licence essential
Closing Date	11 December 2026

Important: Applicants should ensure that they meet the minimum requirements before applying.

About Fidelity Services Group

Fidelity Services Group is a South African security services organisation operating in different areas of the security industry. The organisation focuses on providing security solutions and professional services to customers across various sectors.

The Fidelity ADT division provides electronic security solutions, including alarm systems and related security technologies. These solutions help customers protect their homes, businesses, property and other valuable assets.

The Technician CCTV and Alarm – West Coast position forms part of the technical team responsible for installations, servicing and technical support.

The successful candidate will report directly to the Technical Manager and will work with different internal departments, customers and suppliers to ensure that security installations and services meet the company's required standards.

Minimum Qualifications and Experience

Candidates interested in this vacancy must have the appropriate educational background and practical experience.

The following requirements are specified in the vacancy advertisement:

1. Matric or Equivalent

Applicants must have successfully completed Grade 12 (Matric) or possess an equivalent qualification.

A Matric certificate provides a foundation for understanding technical instructions, completing documentation and communicating effectively with customers and colleagues.

2. Five Years' Alarm Technician Experience

Candidates must have a minimum of five years' experience working as an alarm technician.

This is an important requirement because the position involves independent technical responsibilities, including installations, programming, maintenance and identifying faults in alarm systems.

Applicants should have practical experience working with different alarm systems and should be comfortable handling technical challenges.

3. Programming, Wiring, Installations and Fault Finding

Applicants must have extensive experience in:

Programming alarm systems.
Installing alarm equipment.
Electrical and security system wiring.
Identifying and repairing technical faults.
Testing alarm installations.
Ensuring that security equipment operates correctly.

Important Links:

Additional Job Requirements

Apart from the educational and experience requirements, applicants must meet several additional conditions.

Valid driver's licence

A valid driver's licence is essential. The successful candidate will need to travel to customer premises to conduct installations, attend service calls and perform technical duties.

PSIRA registration – Grade C

Candidates should ensure that their registration is valid and that they meet the applicable requirements.

Knowledge of alarm systems

The company requires sound knowledge of the following systems:

DSC
FBI
CADDX
IDS
Paradox
Telecom systems

Experience with these systems will help the technician perform installations, programming and troubleshooting activities.

Additional technical knowledge

Knowledge of the following systems will be advantageous:

CCTV systems.
Intercom systems.
Access control systems.

Although these additional skills are advantageous, applicants should pay particular attention to the essential requirements listed in the vacancy.

Standby availability

The successful candidate must be willing and able to work standby when required.

This means that flexibility and the ability to respond to technical service requirements outside normal working arrangements may be necessary.

Key Duties and Responsibilities

The Technician CCTV and Alarm will perform several technical and administrative responsibilities to ensure that customers receive reliable security services.

1. Alarm System Installations

The successful candidate will be responsible for carrying out alarm installations according to approved customer quotations.

This includes ensuring that the equipment installed matches the requirements specified in the quotation provided by the Sales Representative.

2. Programming Alarm Panels

Another important responsibility is programming alarm panels and security systems according to the required specifications.

Proper programming is essential because incorrect configurations can affect the performance and reliability of security systems.

3. Providing Additional Equipment Quotations

During customer visits, the technician may identify situations where additional equipment is necessary.

This requires good communication skills, technical knowledge and the ability to understand customer requirements.

4. Planning Cable Runs

Proper cable planning helps ensure that installations are organised, safe and suitable for the premises.

5. Obtaining Customer Information

Before attending customer calls, including standby assignments, the technician must obtain the required customer codes and details.

6. Completing Customer Handovers

After completing installations, the technician must conduct the necessary handovers.

This involves ensuring that customers receive the relevant information about their installed systems and understand the required operational procedures.

7. Completing Job Cards and Invoices

Accurate administration forms an important part of this position.

The successful candidate must complete invoices and job cards after every installation.

All documentation must be accurate, complete and submitted according to the company's prescribed standards.

8. Providing Feedback

After completing a service call or installation, the technician must provide feedback to the Manager, Supervisor and Call Centre.

Timely communication helps the company keep track of completed work and respond to any outstanding customer requirements.

General Duties and Responsibilities

These include:

Downloading CITES every morning, as required by company procedures.
Keeping company stock records up to date.
Assisting the storeman with stocktaking.
Reporting stock discrepancies.
Keeping the company vehicle clean.
Submitting petrol slips every week.
Ensuring that company equipment and resources are properly managed.

These duties contribute to the smooth running of the technical department.

Performance Standards

Fidelity Services Group expects the successful candidate to maintain professional standards when performing technical and general duties.

The technician must ensure that:

All installations correspond with the Sales Representative's quotation.
Alarm panels are programmed according to Fidelity ADT standards.
Customer quotations contain the correct information.
Safety, Health and Environmental (SHE) requirements are followed.
Correct customer details are obtained before attending service calls.
Handovers are completed properly.
Invoices and job cards are accurate and submitted on time.
Feedback is provided to relevant departments without unnecessary delays.
Company stock is monitored and discrepancies are reported.
The company vehicle remains clean and properly maintained.
Petrol slips are submitted weekly.

Attention to detail is particularly important because security installations must operate reliably and meet customer expectations.

Skills and Competencies Required

The ideal candidate should demonstrate a combination of technical abilities and professional workplace behaviours.

The following competencies are highlighted in the vacancy advertisement.

Action Oriented: The ability to take responsibility, respond to technical problems and complete assigned tasks efficiently.

Priority Setting: The ability to identify urgent tasks and organise work according to importance.

Customer Focus: Understanding customer needs and providing professional service.

Planning: Organising installations, preparing equipment and managing daily technical responsibilities.

Interpersonal Savvy: Building positive working relationships with customers, colleagues and suppliers.

Approachability: Maintaining a professional and helpful attitude when interacting with others.

Functional and Technical Skills: Demonstrating the technical knowledge required to install, program and maintain alarm systems.

Delegation: Working effectively with other team members and coordinating responsibilities when necessary.

Informing: Communicating important information and providing timely feedback to supervisors and relevant departments.

Candidates who demonstrate these qualities can contribute positively to the technical department.

Who Should Apply for This Vacancy?

This opportunity is particularly suitable for experienced security technicians who have worked with electronic alarm systems and understand the technical requirements of professional security installations.

You may be a suitable candidate if you:

Have Matric or an equivalent qualification.
Have at least five years of alarm technician experience.
Have extensive experience in alarm programming and installations.
Understand wiring and technical fault finding.
Have a valid driver's licence.
Are PSIRA registered at Grade C.
Have knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems.
Are willing to work standby when required.
Can communicate professionally with customers and colleagues.

Candidates with additional CCTV, intercom and access control experience may have an advantage.

Important Tips Before Applying

Before submitting an application, take time to prepare your documents and review your experience.

Update your CV: Include your previous alarm technician positions, employment dates, responsibilities and relevant technical experience.

Highlight your technical skills: Clearly mention the alarm systems you have worked with, including DSC, FBI, CADDX, IDS and Paradox, where applicable.

Include your qualifications: Ensure that your Matric or equivalent qualification is correctly listed.

Check your PSIRA registration: Confirm that your Grade C registration is valid.

Include your driver's licence: Make sure your CV reflects that you have a valid driver's licence.

Provide accurate information: All information submitted should be truthful and supported by your qualifications and experience.

Apply before the deadline: Do not wait until the last day to submit your application.

Employment Equity and Company Information

Fidelity Services Group states that it reserves the right not to make an appointment to the advertised position.

Preference is given to existing employees where applicable, and appointments are made on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported within the organisation.

The company also supports global fair practices, business ethics and the continuous development of its human capital.

Applicants should note that if they are not contacted within 10 working days after the closing date, they should regard their applications as unsuccessful.

Closing Date for Applications

11 December 2026

Final application deadline

Permanent employment

Cape Town, Western Cape

Fidelity Services Group – Fidelity ADT

Interested candidates should submit their applications through the official recruitment channel provided by Fidelity Services Group.

For this vacancy, applicants should look for the Technician CCTV and Alarm – West Coast advertisement and follow the official application instructions.

Frequently Asked Questions (FAQs)

1. What is the position advertised?

The position is Technician CCTV and Alarm – West Coast at Fidelity Services Group, within the Fidelity ADT division.

2. Where is the job located?

The vacancy is based in Cape Town, Western Cape.

3. Is this a permanent position?

Yes. The advertised employment type is permanent.

4. What qualification is required?

Applicants must have Matric or an equivalent qualification.

5. How much experience is required?

A minimum of five years' experience as an alarm technician is required.

6. Is a driver's licence compulsory?

Yes. A valid driver's licence is essential.

7. Is PSIRA registration required?

Yes. Applicants must be PSIRA registered at Grade C.

8. Which alarm systems should applicants know?

Applicants should have sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems.

9. Is CCTV experience necessary?

Knowledge of CCTV, intercom systems and access control is advantageous.

10. When is the closing date?

The closing date is 11 December 2026.

Final Thoughts

The Technician CCTV and Alarm – West Coast vacancy at Fidelity Services Group presents an opportunity for experienced alarm technicians who want to contribute their skills to the security and investigations industry.

With responsibilities ranging from alarm installations and programming to fault finding, customer handovers and technical support, this position requires someone who is technically capable, organised and committed to providing excellent customer service.

Applicants must pay particular attention to the minimum five years of alarm technician experience, Matric qualification, valid driver's licence and PSIRA Grade C registration.

If you meet these requirements and are interested in permanent employment in Cape Town, prepare your CV and submit your application through the official recruitment channel before 11 December 2026.

Good luck to everyone applying!

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