Are you an experienced IT professional looking for a government job in South Africa? An opportunity is available for an Information Technology Technician in Mbombela, Mpumalanga, with an advertised annual salary of R413,001 at Salary Level 08.
The position falls under the Branch: Water and Sanitation Services Management: MP, Provincial Operations: Mpumalanga. It may be suitable for qualified information technology professionals with experience in computer hardware, software installation, network connectivity, technical support, and IT systems administration.
The vacancy is advertised under Reference Number 301026/24. Applicants must have a relevant NQF Level 6 qualification in Information Technology, at least three years of appropriate IT experience, a valid driver's licence, and the specified professional certifications.
The successful candidate will provide technical support to computer users, maintain IT equipment and software, monitor network performance, manage support requests, and help ensure that computer systems remain secure and operational.
This article explains the advertised vacancy, salary, minimum requirements, required certifications, duties, and practical steps for preparing an application.
Important: The supplied vacancy information does not include an application closing date, an official application email address, or a direct application link. Applicants should consult the original official advertisement to confirm these details before applying.
1. Information Technology Technician Vacancy Details
Below is a summary of the information provided in the vacancy announcement.
| Vacancy Detail | Information |
| Job Title | Information Technology Technician |
| Reference Number | 301026/24 |
| Branch | Water and Sanitation Services Management: MP |
| Division/Area | Provincial Operations: Mpumalanga |
| Salary | R413,001 per annum |
| Salary Level | Level 08 |
| Work Location | Mbombela, Mpumalanga |
| Qualification | Relevant NQF Level 6 qualification in Information Technology |
| Experience | Three years of appropriate IT experience |
| Driver's Licence | Valid, unexpired driver's licence required |
| Professional Certifications | Microsoft certification, A+, and Network+ requirements as specified in the advertisement |
| Additional Duties | Overtime and standby duties when necessary |
Candidates should read the complete official advertisement carefully to confirm that they meet every requirement before submitting an application.
2. What Is the Salary for the IT Technician Vacancy?
The advertised salary is R413,001 per annum at Salary Level 08.
Dividing the annual salary by 12 gives an estimated gross monthly equivalent of approximately R34,416.75.
This is a calculation of the advertised annual amount, not a guaranteed monthly take-home salary. Actual pay after deductions may differ depending on applicable tax, pension contributions, and other authorised deductions.
The vacancy information supplied does not specify additional benefits or provide a detailed remuneration breakdown. Applicants should confirm the applicable employment conditions with the recruiting department.
For experienced IT professionals, this position may offer an opportunity to apply technical knowledge in a public sector environment while supporting systems used by departmental employees.
However, candidates should consider the complete responsibilities of the role, including travel to remote offices, responding to technical incidents, and performing overtime or standby duties when required.
3. Where Is the Information Technology Technician Job Located?
The position is based in Mbombela, Mpumalanga, South Africa.
The advertised branch is Water and Sanitation Services Management: MP, under Provincial Operations: Mpumalanga.
The duties may require the successful candidate to travel to various remote sites and offices. Applicants should therefore be prepared for work-related travel as required by operational needs.
The role involves supporting computer users and maintaining IT infrastructure across the relevant work environment. This may include troubleshooting equipment, maintaining network connectivity, updating software, and ensuring that users can access the systems required for their duties.
Candidates should consider the travel and operational requirements when deciding whether to apply.
4. Minimum Qualifications and Experience
Applicants must satisfy the educational and experience requirements stated in the vacancy advertisement.
Relevant NQF Level 6 Qualification
The advertisement requires a relevant NQF Level 6 qualification in Information Technology.
This qualification should be relevant to the technical responsibilities of the position.
Candidates should provide accurate details of their qualifications, including the qualification name, awarding institution, and completion date.
If you are unsure whether your qualification meets the requirement, confirm its relevance with the recruiting department before applying.
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Three Years of Appropriate IT Experience
Applicants must have at least three years of appropriate experience in Information Technology.
Relevant experience may include responsibilities such as:
- Providing technical support to computer users.
- Troubleshooting hardware and software problems.
- Installing and upgrading operating systems.
- Maintaining computer equipment.
- Supporting network connectivity.
- Managing IT support tickets.
- Maintaining antivirus software and security updates.
- Supporting email and internet services.
- Performing routine server backups.
- Preparing technical reports.
These examples illustrate the types of experience that may relate to the advertised duties. Applicants must still meet the employer's formal definition of appropriate experience.
When preparing a CV, describe your previous responsibilities clearly and include examples of the systems, tools, and technologies you have worked with.
Valid Driver's Licence
The vacancy requires disclosure of a valid, unexpired driver's licence.
Because the successful candidate may need to travel to remote sites and offices, the licence requirement is an important part of the position.
Applicants should ensure that their licence is valid and provide the information requested in the official application instructions.
5. Required IT Certifications
The vacancy identifies specific professional certifications that applicants must consider carefully.
The advertisement mentions Microsoft certification, including Certified Microsoft Engineer, Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Solutions Expert (MCSE). It also states that A+ and Network+ certification are required.
Candidates should verify the exact certification requirements and accepted equivalents with the recruiting department, particularly because Microsoft certification programmes and names have changed over time.
Microsoft Certifications
Microsoft-related certifications can demonstrate knowledge of Microsoft technologies, operating environments, and IT administration.
The advertisement specifically references MCSA and MCSE, as well as Certified Microsoft Engineer.
Applicants should not assume that a newer certification automatically replaces an older certification for recruitment purposes. Check the original advertisement and ask the recruiting department if clarification is necessary.
CompTIA A+
The advertisement lists A+ certification as a requirement.
CompTIA A+ is associated with foundational IT support skills, including computer hardware, operating systems, troubleshooting, and technical support.
These areas are relevant to a position that involves diagnosing computer faults, installing equipment, and helping end users resolve technical problems.
CompTIA Network+
Network+ certification is also listed as a requirement.
Networking knowledge is useful for identifying connectivity problems, understanding network components, and supporting users who experience difficulties accessing shared resources or online services.
Because the role includes Local Area Network quality control and network connectivity support, networking knowledge is relevant to the advertised duties.
Important: Applicants should ensure that they meet the certification requirements exactly as stated in the official vacancy notice. Do not claim to hold a certification unless it has been awarded to you.
6. Additional Knowledge and Technical Skills
The advertisement identifies several technologies and systems that may be advantageous.
These include:
- Windows 7, Windows 8, and Windows 10.
- Microsoft Office 2010 and 2013.
- Microsoft 365.
- Symantec antivirus.
- Microsoft systems and applications.
- PERSAL.
- SAP.
- LOGIS.
- ITIL.
Knowledge of these systems may be beneficial in a public sector IT environment.
Windows Operating Systems
The vacancy refers to Windows 7, Windows 8, and Windows 10.
Experience with Windows operating systems can help technicians troubleshoot software issues, configure computers, install applications, and support users.
Because some of the named operating systems are older, applicants should also be prepared to explain their broader operating system support experience accurately.
Microsoft Office and Microsoft 365
Knowledge of Microsoft Office applications is relevant to providing user support.
Employees may need assistance with document editing, spreadsheets, presentations, email, and other office productivity tools.
The successful candidate should be able to investigate common problems, provide guidance, and help users work effectively with approved software.
Antivirus and Security Updates
The advertisement mentions Symantec antivirus.
Antivirus tools help protect systems against malicious software and other security threats. The role includes ensuring that antivirus signatures and operating system patches are up to date.
This requires attention to system status, update procedures, and the timely reporting of security problems.
PERSAL, SAP, and LOGIS
The vacancy identifies PERSAL, SAP, and LOGIS as advantageous knowledge areas.
These are systems associated with public sector administration, enterprise processes, or financial and logistical functions.
Experience supporting users of business applications can be valuable when investigating login problems, software errors, connectivity issues, or other technical incidents.
ITIL
ITIL is also listed as an advantage.
ITIL provides guidance for managing IT services, including incident management, service requests, change control, and continual improvement.
Knowledge of service management practices can help a technician handle support requests systematically and maintain clear records of technical problems.
7. Main Duties and Responsibilities
The Information Technology Technician will be responsible for supporting users, maintaining IT systems, troubleshooting technical problems, and helping ensure that departmental technology operates reliably.
Managing IT Support Calls
The successful candidate will manage calls logged on the call management system.
This involves reviewing support requests, recording relevant information, prioritising incidents according to applicable procedures, and ensuring that issues are addressed or escalated appropriately.
A well-managed support process helps users receive assistance and enables the department to monitor recurring technical problems.
Providing End-User Technical Support
The position includes providing support for hardware, software, and network connectivity.
Hardware problems may involve computers, printers, keyboards, monitors, and related equipment.
Software problems may include application errors, installation issues, operating system faults, and access difficulties.
Network problems may prevent users from connecting to shared resources, internal systems, or the internet.
The technician must investigate these issues systematically and communicate clearly with affected users.
Enforcing IT Policies and Standards
The advertisement requires the successful candidate to ensure that IT policies, norms, and standards are enforced.
These rules help maintain consistency, security, and accountability across the IT environment.
The technician should follow approved procedures and report situations that require further attention.
Performing Local Area Network Quality Control
The role includes quality control for the Local Area Network (LAN).
A LAN connects computers and other devices within a limited area, such as an office or building.
Quality control can involve checking connectivity, investigating recurring network problems, and helping ensure that network services operate according to departmental standards.
Installing and Maintaining Hardware and Software
The technician will install, maintain, and upgrade computer hardware and software as part of the fault-finding and technical support process.
The duties also include installing and upgrading software applications that are not handled by the outsourced service provider.
This requires technical troubleshooting, attention to compatibility, and adherence to the department's installation and change management procedures.
Maintaining Internet and Email Services
The position includes providing and maintaining internet and email client services.
Employees depend on these services for communication, information access, and everyday work.
The technician may need to investigate connectivity problems, email configuration issues, access errors, or other client-side technical faults.
Keeping Antivirus and Operating Systems Updated
The successful candidate must ensure that antivirus signatures and operating system patches remain up to date.
Updates can address security vulnerabilities, improve reliability, and help protect computer systems against known threats.
The technician should follow approved patching procedures and report any issues that prevent updates from being completed successfully.
Coordinating Change Control
The vacancy includes initiating and coordinating change control procedures.
Change control helps organisations manage changes to IT systems in a structured way.
This may involve documenting proposed changes, obtaining required approvals, communicating planned work, and recording the outcome.
Following the appropriate procedures can reduce the risk of unexpected disruptions.
Supporting IT Training and Development
The technician will provide technical input for training and development of computer end-user skills.
This may include helping users understand approved applications, explaining basic troubleshooting steps, and identifying common areas where additional training would be useful.
Good communication and patience are important when assisting users with different levels of computer experience.
Performing Routine Server Backups
The position includes performing routine backups for available servers.
Backups help protect important information against accidental deletion, equipment failure, and other incidents.
The technician should follow the department's backup schedules and procedures and report backup failures or other problems through the appropriate channels.
Compiling Monthly Performance Reports
The successful candidate must compile monthly performance reports.
Reports may be used to communicate support activities, identify recurring incidents, and provide information about service performance.
Accurate records and clear writing are important for this responsibility.
Overtime and Standby Duties
The advertisement states that appointees will be expected to perform overtime and standby duties when necessary.
Applicants should consider this requirement before applying. Technical support services may need to respond to incidents outside ordinary working hours, depending on operational needs.
8. Personal Competencies Required
In addition to technical qualifications, the department identifies several personal and professional competencies.
Customer service: The ability to assist users respectfully and professionally.
Communication: Clear verbal and written communication when explaining technical problems and solutions.
Leadership: The ability to take responsibility, coordinate work, and contribute to effective service delivery.
Problem-solving: A structured approach to identifying the causes of hardware, software, and network problems.
Working under pressure: The ability to manage competing priorities and respond appropriately to urgent incidents.
Interpersonal skills: The ability to work effectively with colleagues, managers, users, and external service providers.
Computer literacy: Confidence in using relevant office applications and technical systems.
Candidates should provide practical examples of these competencies in their CVs and during interviews where appropriate.
9. How to Prepare Your Application
If you meet the requirements, the following steps can help you prepare a clear and professional application.
- Update your CV. Include your qualifications, three years or more of relevant experience, technical responsibilities, and professional certifications.
- Highlight technical experience. Describe your work with hardware, software, networks, email services, antivirus tools, operating systems, and user support.
- List certifications accurately. Include the exact certification names and awarding organisations.
- Provide qualification details. Ensure that your NQF Level 6 qualification is clearly identified.
- Check your driver's licence. Confirm that it is valid and unexpired.
- Demonstrate your achievements. Where possible, describe how you resolved technical problems, supported users, maintained systems, or improved service delivery.
- Review the official advertisement. Confirm the application deadline, required forms, supporting documents, and submission method.
- Use the correct reference number. Identify the position as Information Technology Technician, Ref No. 301026/24, wherever instructed.
The supplied vacancy details do not include the application closing date or a verified application link. Applicants should obtain these details from the original official recruitment notice.
10. Frequently Asked Questions
What is the reference number for the IT Technician vacancy?
The reference number provided is 301026/24.
What is the salary?
The advertised salary is R413,001 per annum at Salary Level 08.
Where is the position based?
The stated work location is Mbombela, Mpumalanga.
What qualification is required?
Applicants need a relevant NQF Level 6 qualification in Information Technology.
How much experience is required?
The vacancy requires three years of appropriate experience in Information Technology.
Are professional certifications required?
Yes. The advertisement specifies Microsoft-related certification and requires A+ and Network+ certification. Applicants should verify the precise accepted certifications against the original notice.
Is a driver's licence required?
Yes. A valid, unexpired driver's licence is required.
Will the successful candidate need to travel?
Yes. The advertisement states that candidates must be willing to travel to various remote sites and offices.
Are overtime and standby duties required?
The advertisement states that appointees will be expected to perform overtime and standby duties when necessary.
How do I apply?
Consult the original official vacancy advertisement for the application method, closing date, and required documents. These details were not included in the information supplied for this article.
Conclusion
The Information Technology Technician vacancy in Mbombela, advertised under Reference Number 301026/24, offers a salary of R413,001 per annum at Salary Level 08.
The role is suited to experienced IT professionals who meet the qualification, experience, driver's licence, and certification requirements. Key responsibilities include end-user support, hardware and software maintenance, network quality control, antivirus updates, server backups, change control, and IT performance reporting.
Candidates should carefully assess their eligibility and prepare an accurate CV that demonstrates their technical skills, professional experience, and relevant certifications.
Before submitting an application, confirm the closing date, application procedure, and supporting document requirements through the original official advertisement.