An exciting opportunity is currently available for a Tech Officer: Network Field Operations in Bergvliet, Western Cape within the Openserve Division. This role offers candidates the chance to work in a dynamic and fast-paced technical environment responsible for installing, maintaining, repairing, and supporting network infrastructure and telecommunications systems.
This position is ideal for individuals who enjoy working with technology, solving technical problems, engaging with customers, and working in field-based operations. Candidates with technical knowledge, practical skills, and the ability to work independently under pressure will thrive in this role.
As digital communication technologies continue to expand across South Africa, professionals in network field operations remain essential to ensuring reliable connectivity for homes, businesses, and communities.
Job Overview
Position
Tech Officer: Network Field Operations
Job Number
10011059
Location
Bergvliet, Western Cape, South Africa
Division
Openserve
Functional Area
Technical
Job Grade
OP1
Reports To
Management
Closing Date
31 May 2026
Experience Level
Minimum 1 Year Relevant Experience
Purpose of the Role
The primary purpose of this role is to install, recover, repair, and maintain telephone equipment, cables, wireless technologies, fibre systems, and related telecommunications products in order to satisfy customer needs.
The successful candidate will support network infrastructure operations while ensuring compliance with technical standards, safety regulations, and operational procedures.
This role requires a strong understanding of telecommunications technologies, field maintenance practices, troubleshooting techniques, and customer service principles.
Key Responsibilities
The Tech Officer: Network Field Operations position includes a broad range of technical, operational, and customer-focused duties.
1. Coordinating Resources
The successful candidate will be responsible for:
- Determining operational objectives
- Analysing resource requirements
- Identifying available resources
- Securing required tools and materials
- Managing packaging and storage resources
Effective coordination of resources helps ensure efficient field operations and successful completion of technical tasks.
2. Maintaining Resources
A critical aspect of the role involves maintaining tools, vehicles, equipment, and operational materials.
Responsibilities include:
- Inspecting tools and equipment regularly
- Cleaning and maintaining operational equipment
- Replacing faulty tools and devices
- Maintaining tool inventories
- Complying with yard and storage regulations
- Updating maintenance records
Proper maintenance ensures operational efficiency and reduces downtime in field operations.
3. Processing Documentation
Accurate documentation is essential in telecommunications operations.
The Tech Officer will be responsible for:
- Receiving and updating work-related documents
- Filing and submitting completed reports
- Completing inspection and safety forms
- Managing overtime and vehicle logsheets
- Updating electronic documentation
- Recording commissioning and decommissioning information
- Completing quality assurance documentation
Strong administrative skills are important to maintain compliance and operational accountability.
4. Performing Network Inspections
The role includes conducting inspections across network infrastructure environments.
Duties include:
- Identifying network maintenance needs
- Conducting inspection activities
- Testing and identifying faulty cables
- Liaising with customers and contractors
- Providing technical feedback to stakeholders
- Supporting quality assurance initiatives
Routine inspections help ensure network reliability, safety, and service continuity.
5. Repairing and Maintaining Cable Networks
One of the core responsibilities involves maintaining telecommunications cable networks.
The successful candidate will:
- Diagnose and localise network faults
- Repair overhead and underground cable systems
- Maintain distribution points and cabinets
- Apply safety procedures during maintenance tasks
- Update cable records and documentation
- Rehabilitate work areas after repairs
The ability to troubleshoot network issues accurately is essential for minimizing service interruptions.
6. Installing and Recovering Equipment and Systems
The Tech Officer will install, commission, recover, and test telecommunications equipment and systems.
Key tasks include:
- Performing pre-installation network tests
- Installing customer service systems
- Commissioning equipment and conducting functionality tests
- Communicating with customers during installations
- Clearing and restoring work areas
- Applying safety standards and regulations
- Liaising with relevant stakeholders
Technologies and systems covered in this role include:
- ADSL
- Wi-Max
- WCDMA
- Pair gain systems
- ISDN systems
- Business systems
- Loop extenders and amplifiers
- Telkom Mobile technologies
- Wireless technologies
- Fibre and cabling systems
This exposure provides valuable technical experience within the telecommunications industry.
7. Repairing and Maintaining Equipment and Systems
The successful candidate will also support ongoing system maintenance and repair activities.
Responsibilities include:
- Diagnosing faults
- Performing routine maintenance
- Upgrading and modifying systems
- Conducting functionality tests
- Cleaning and inspecting sub-assemblies
- Recovering and replacing faulty components
- Communicating with customers regarding repairs
This work is essential to maintaining uninterrupted telecommunications services.
8. Customer Relations and Support
Strong customer service is a major component of the role.
The Tech Officer will:
- Handle customer queries professionally
- Maintain positive customer relationships
- Provide updates regarding complaints and service progress
- Process and prioritise customer enquiries
- Liaise with internal departments and stakeholders
Excellent communication skills are essential when interacting with customers and role players.
9. Dismantling and Recovering Equipment
The role also involves recovering and dismantling telecommunications equipment.
Tasks include:
- Inspecting equipment before dismantling
- Planning dismantling activities
- Completing required documentation
- Informing customers about recovery procedures
- Obtaining dismantling clearances
Equipment handled may include:
- ISDN equipment
- Radio links
- Payphone equipment
- Telephone instruments
- Pair gain systems
- Wireless devices
- EMGW systems
- FLLA technologies
10. Performing Routine Site Activities
Routine inspections and operational tasks form part of daily field operations.
The successful candidate will:
- Arrange site access
- Inspect operational resources
- Check dust filters and alarm displays
- Upload photos and reports via mobile applications
- Update work orders
- Report housekeeping discrepancies
Routine maintenance supports efficient network performance and operational safety.
Required Qualifications
Candidates must meet one of the following educational requirements:
Option 1
NQF Level 4 qualification:
- Grade 12 / National Senior Certificate
- National Certificate
- Relevant modular technical training
Option 2
NQF Level 3 qualification:
- Grade 11 or N3 qualification
- School, college, or trade certificates
- Relevant modular training
Candidates with technical educational backgrounds are encouraged to apply.
Experience Requirements
Applicants should have:
- At least 12 months relevant experience in Network Field Operations
Practical telecommunications experience will provide candidates with an advantage in understanding network infrastructure and technical operations.
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Technical Knowledge and Competencies
The role requires strong technical knowledge across several telecommunications technologies.
Functional Knowledge
Candidates should understand:
- ADSL and broadband technologies
- Wireless technologies
- Network infrastructure
- Installation and maintenance procedures
- Telecommunications equipment
- Safety regulations and standards
- WCDMA and Wi-Max systems
- Telkom Mobile technologies
- Policies and procedures
- CLICK compliance
- MiMix vehicle compliance
Technical expertise is critical for maintaining high operational standards.
Functional Skills
Successful candidates should demonstrate:
- Strong communication skills
- Computer literacy
- Planning and organisational abilities
- Problem-solving skills
- Hand-eye-ear coordination
- Customer interaction abilities
- Technical troubleshooting capabilities
These skills help ensure effective field performance and customer satisfaction.
Behavioural Competencies and Personal Attributes
The ideal candidate should possess the following qualities:
- Accountability
- Accuracy
- Confidence
- Customer orientation
- Honesty and integrity
- Initiative
- Proactive attitude
- Respect and professionalism
- Teamwork
- Responsibility
- Trustworthiness
A strong work ethic and commitment to service excellence are essential in this role.
Special Requirements
Applicants must also meet the following special conditions:
- Valid driver’s license