Are you a passionate retail leader with a proven ability to drive sales, inspire teams, and deliver exceptional customer experiences? Do you thrive in a fast-paced environment where performance, innovation, and customer satisfaction are at the heart of everything you do?
If so, the Store Manager – Totalsports Eastgate position could be the ideal next step in your career.
Totalsports, one of South Africa’s most trusted sports and fitness retailers, is seeking an energetic and results-driven Store Manager to join its Eastgate team in Gauteng. This exciting opportunity offers experienced retail professionals the chance to lead a high-performing store, develop talented team members, and contribute to the continued success of a leading retail brand within the TFG Group.
As a Store Manager, you will play a critical role in driving business performance while creating a positive and engaging shopping experience for customers. If you’re ready to take ownership of a store, motivate a team, and make a lasting impact, this opportunity is worth exploring.
About Totalsports
Totalsports has become South Africa’s leading sports retailer by helping customers achieve their fitness, wellness, and sporting goals. Offering a wide range of footwear, sportswear, fitness apparel, accessories, and sporting equipment, Totalsports serves athletes, fitness enthusiasts, and everyday customers across the country.
The brand is built around a commitment to performance, innovation, authenticity, and inspiration. Whether customers are training for their next marathon, joining a gym, or embracing a healthier lifestyle, Totalsports strives to provide products and services that support their journey.
As the proud #HomeofSport, Totalsports continues to inspire people to unlock their full potential through sport and fitness.
About TFG
Totalsports forms part of TFG (The Foschini Group), one of Africa’s largest and most respected retail organizations.
TFG operates a diversified portfolio of 34 lifestyle and apparel brands that reach millions of customers across multiple countries. Through innovative retail solutions and omnichannel experiences, TFG continues to shape the future of retail while creating exciting opportunities for employees.
At TFG, people are considered the company’s greatest asset. Employees are empowered to grow, innovate, and contribute to meaningful business success. The organization offers career mobility, professional development programmes, and access to opportunities across multiple retail brands.
For ambitious professionals, TFG provides more than just a job—it offers a long-term career path.
Why This Store Manager Position Matters
Store Managers serve as the driving force behind retail success.
They are responsible for ensuring that stores achieve sales targets, maintain operational excellence, deliver outstanding customer experiences, and develop high-performing teams.
The Store Manager at Totalsports Eastgate will be entrusted with leading all aspects of store operations while ensuring alignment with the company’s strategic goals and customer service standards.
This role combines leadership, business management, customer engagement, and operational excellence, making it an ideal opportunity for professionals who enjoy taking ownership and driving results.
Key Responsibilities
Driving Turnover and Sales Performance
One of the primary objectives of this role is achieving store sales targets and maximizing revenue opportunities.
The successful candidate will:
- Drive turnover growth through effective sales strategies
- Monitor store performance against targets
- Identify opportunities to increase sales
- Motivate employees to achieve performance goals
- Analyze sales trends and customer behaviour
- Implement initiatives that improve profitability
A strong commercial mindset and passion for sales will be critical to success in this role.
Expense Management and Cost Control
Effective cost management is essential for maintaining profitability.
The Store Manager will be responsible for:
- Monitoring operational expenses
- Managing store budgets
- Controlling costs without compromising service quality
- Improving operational efficiency
- Supporting sustainable business growth
Balancing revenue growth with responsible expense management is a key component of successful retail leadership.
Inventory and Stock Loss Management
Managing inventory effectively helps ensure products are available while minimizing losses.
Responsibilities include:
- Monitoring stock levels
- Managing stock movement
- Reducing shrinkage
- Implementing loss prevention measures
- Maintaining stock accuracy
- Ensuring compliance with company standards
Strong stock control practices contribute directly to store profitability and customer satisfaction.
Team Leadership and People Development
One of the most rewarding aspects of this role is leading and developing people.
The Store Manager will be responsible for:
- Recruiting talented team members
- Conducting training and coaching sessions
- Managing employee performance
- Supporting career development
- Handling employee relations matters
- Building a positive team culture
Successful leaders understand that investing in people creates stronger business outcomes.
Delivering Exceptional Customer Service
Customer satisfaction remains a top priority for Totalsports.
Store Managers are expected to:
- Implement customer service strategies
- Ensure service excellence across all interactions
- Resolve customer concerns professionally
- Foster customer loyalty
- Create memorable shopping experiences
Exceptional service not only increases customer retention but also strengthens the reputation of the Totalsports brand.
Executing Visual Merchandising Standards
An appealing store environment plays a significant role in driving customer engagement and sales.
Responsibilities include:
- Implementing visual merchandising standards
- Maintaining attractive product displays
- Supporting promotional campaigns
- Ensuring brand consistency
- Enhancing the overall customer experience
Well-executed merchandising strategies help maximize sales opportunities and improve the shopping journey.
Minimum Requirements
Candidates interested in applying for this position must meet the following requirements:
Educational Qualification
Applicants must possess:
- A Matric Certificate (Grade 12)
Retail Experience
Candidates should have:
- A minimum of three years’ retail experience
- At least one year of store leadership experience
Previous experience managing teams, driving sales performance, and overseeing store operations will be highly advantageous.
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Skills Required for Success
Customer Loyalty and Customer Service
Store Managers must be able to build long-term customer relationships through exceptional service and customer engagement.
Essential abilities include:
- Customer value management
- Customer-focused decision-making
- Customer retention strategies
- Service excellence delivery
Sales and Negotiation Skills
Success in retail leadership requires strong sales capabilities.
Key skills include:
- Strategic sales planning
- Negotiation
- Sales process management
- Identifying customer needs
- Solution-based selling
Strong sales leadership directly impacts store performance and business growth.
Communication and Relationship Building
Effective communication is essential when working with employees, customers, and stakeholders.
Candidates should demonstrate:
- Strong verbal communication
- Effective presentation skills
- Relationship-building abilities
- Digital communication capabilities
Clear communication supports collaboration and operational effectiveness.
Planning and Organizing
Retail managers must juggle multiple priorities simultaneously.
Strong organizational skills help leaders:
- Manage daily operations
- Coordinate resources effectively
- Meet deadlines
- Execute strategic plans
Leadership and Team Management
Leadership is one of the most important competencies for this role.
Successful candidates should be able to:
- Inspire others
- Motivate teams
- Drive engagement
- Develop talent
- Hold employees accountable
Great leadership creates a workplace culture where individuals and teams can thrive.
Behavioural Competencies
Totalsports seeks leaders who demonstrate the following behaviours:
Action-Oriented
The ability to embrace challenges, seize opportunities, and take initiative.
Customer Focus
A genuine commitment to understanding and meeting customer needs.
Builds Networks
The ability to establish productive relationships both internally and externally.
Directs Work
Strong planning and delegation capabilities that ensure goals are achieved efficiently.
Drives Engagement
The ability to motivate employees and create a positive work environment.
Ensures Accountability
Holding yourself and others accountable for delivering results.
Optimizes Work Processes
Continuously improving systems, processes, and operational performance.
Values Differences
Promoting diversity, inclusion, and mutual respect within the workplace.
Career Growth Opportunities
Joining Totalsports opens the door to a wide range of career opportunities within the TFG Group.
Employees have access to:
- Leadership development programmes
- Internal promotion opportunities
- Cross-brand career mobility
- Skills development initiatives
- Mentorship and coaching support
TFG actively encourages employees to grow their careers and explore new opportunities within the organization.
Why Work for Totalsports?
Join a Leading Sports Retail Brand
Be part of a company that inspires people to live healthier, more active lifestyles.
Make a Meaningful Impact
Influence customer experiences, team development, and business performance every day.
Develop Your Leadership Potential
Gain valuable experience managing teams and driving retail success.
Work in a Dynamic Environment
No two days are the same in retail, making this role ideal for energetic and adaptable professionals.
Access Long-Term Career Opportunities
Build a rewarding future within one of South Africa’s most respected retail groups.
Employment Equity
TFG is committed to transformation and diversity.
Preference may be given to suitably qualified candidates from designated groups in line with the Employment Equity Act. The company remains dedicated to creating an inclusive workplace where all employees have the opportunity to succeed.
Position Information
Position: Store Manager (45hr) – Totalsports Eastgate
Location: Gauteng, South Africa
Employment Type: Full-Time
Job Category: Stores
Job Identification: 11245
Application Deadline: 08 June 2026
Work Arrangement: On-site
Final Thoughts
The Store Manager (45hr) – Totalsports Eastgate opportunity is ideal for experienced retail professionals who are ready to take ownership of a high-performing store and lead a motivated team.
With responsibilities spanning sales management, customer service, people development, merchandising, and operational excellence, this role offers both challenge and reward within a respected retail organization.
If you are passionate about sport, leadership, customer satisfaction, and retail success, this could be the career opportunity you’ve been waiting for.
Apply before 8 June 2026 and become part of the team that continues to inspire South Africans.