Company: Afritrek Logistics (Pty) Ltd
Location: Durban Branch, South Africa
Employment Type: Permanent | Full-Time
Join a Growing Logistics Leader and Build Meaningful Client Relationships
Afritrek Logistics (Pty) Ltd is seeking a motivated, professional, and customer-focused Client Liaison to join our Durban Branch team.
Founded in 2008 by Basil Dardagan and Chris Jones, Afritrek Logistics started with a simple vision and two vehicles. Through dedication, hard work, and a commitment to delivering exceptional transport solutions, the company has grown into a respected name within South Africa’s transport and logistics industry.
Today, Afritrek Logistics provides nationwide break-bulk transport services, delivering reliable and efficient logistics solutions to clients across the country. As we continue to expand and strengthen our market presence, we are looking for a dynamic individual who is passionate about customer service, relationship management, and logistics.
This role offers an excellent opportunity for a young, energetic, and career-driven professional who is eager to learn, develop, and grow within the transport and logistics sector.
If you enjoy building relationships, solving problems, and providing outstanding client service while working in a fast-paced environment, this opportunity could be the ideal next step in your career.
About the Role
The Client Liaison serves as a critical link between Afritrek Logistics and its valued clients.
The successful candidate will be responsible for maintaining strong customer relationships, ensuring effective communication, addressing client concerns, and supporting operational teams to deliver exceptional service standards.
This position requires someone who is highly organized, proactive, detail-oriented, and capable of managing multiple responsibilities simultaneously. The role involves regular interaction with clients, management teams, and internal departments to ensure customer satisfaction and operational excellence.
As a Client Liaison, you will play a key role in strengthening client relationships, identifying opportunities for service improvement, and contributing to the continued success of the business.
Key Responsibilities
Client Relationship Management
The primary focus of this role is to establish and maintain strong professional relationships with clients.
Responsibilities include:
- Developing and maintaining positive relationships with clients.
- Acting as the primary point of contact for client-related matters.
- Building trust and credibility through professional communication.
- Understanding client requirements and expectations.
- Ensuring client concerns are addressed promptly and professionally.
- Maintaining regular communication with key stakeholders.
- Supporting long-term client retention initiatives.
- Identifying opportunities to enhance customer satisfaction.
- Assisting clients with information requests and documentation requirements.
- Promoting Afritrek Logistics’ commitment to exceptional customer service.
The successful candidate will consistently strive to exceed client expectations while fostering long-term partnerships.
Client Reporting and Documentation
Accurate reporting and record-keeping are essential aspects of this role.
Responsibilities include:
- Preparing detailed monthly, quarterly, and annual reports for clients.
- Ensuring reports are accurate, professional, and delivered on time.
- Compiling relevant operational and performance data.
- Providing required documents and supporting information to clients.
- Managing client records and maintaining document accuracy.
- Assisting with account closure applications and related submissions.
- Reviewing and revising client documentation when required.
- Maintaining confidentiality of client information.
- Ensuring all documentation complies with company standards and requirements.
Strong attention to detail and excellent administrative skills are essential for success in this area.
Client Meetings and Communication
Regular communication with clients is critical to maintaining strong relationships.
Responsibilities include:
- Planning and scheduling monthly client meetings.
- Coordinating meeting logistics and agendas.
- Attending client meetings and discussions.
- Preparing detailed trip and meeting reports.
- Recording meeting outcomes and action items.
- Submitting client meeting reports to management.
- Following up on agreed actions and commitments.
- Communicating client feedback to relevant departments.
- Ensuring all client interactions are conducted professionally.
The ideal candidate will possess exceptional communication and interpersonal skills.
Issue Resolution and Customer Satisfaction
Providing outstanding service requires effective problem-solving and responsiveness.
Responsibilities include:
- Monitoring client satisfaction levels.
- Investigating and resolving client concerns.
- Identifying recurring issues and recommending solutions.
- Coordinating with internal teams to address service challenges.
- Following up on customer complaints and concerns.
- Ensuring prompt resolution of client issues.
- Maintaining a proactive approach to customer service.
- Escalating critical matters where necessary.
- Supporting continuous service improvement initiatives.
The successful candidate must be able to remain calm, professional, and solution-focused under pressure.
Internal Collaboration and Support
This role requires close collaboration with multiple departments throughout the organization.
Responsibilities include:
- Supporting management teams with administrative and operational requirements.
- Collaborating with customer service departments.
- Working closely with collections and accounts teams.
- Assisting operational teams with client-related matters.
- Coordinating information sharing between departments.
- Supporting project and process improvement initiatives.
- Assisting management with special assignments when required.
- Ensuring effective communication across business functions.
Strong teamwork and collaboration skills are essential.
Process Improvement and Business Support
Afritrek Logistics values innovation and continuous improvement.
Responsibilities include:
- Identifying opportunities to improve client service processes.
- Providing feedback to management regarding operational improvements.
- Recommending enhanced procedures and workflows.
- Supporting implementation of service improvement initiatives.
- Assisting with business process reviews.
- Promoting efficiency and service excellence.
- Identifying opportunities for value-added services.
- Collaborating with clients to improve service delivery outcomes.
The successful candidate will actively contribute to improving both customer experiences and operational performance.
Value-Added Service Development
Building strong client relationships often creates opportunities for enhanced service offerings.
Responsibilities include:
- Identifying client needs and service opportunities.
- Collaborating with clients to introduce value-added solutions.
- Supporting business growth initiatives.
- Assisting management in developing customer-focused solutions.
- Promoting existing services that may benefit clients.
- Enhancing customer loyalty through proactive engagement.
- Supporting customer retention strategies.
This aspect of the role contributes directly to customer satisfaction and business growth.
Minimum Requirements
Educational Requirements
Candidates must possess:
- Grade 12 / Matric Certificate (Essential).
- Additional customer service or business-related qualifications will be advantageous.
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Experience Requirements
Applicants should have:
- Previous experience working as a Client Liaison.
- Proven experience in customer service or client relationship management.
- Experience within the transport, logistics, or supply chain industry will be advantageous.
- Experience managing client communications and reporting.
- Experience handling customer complaints and issue resolution.
- Strong administrative and documentation experience.
Technical Skills
The successful candidate must have:
- Strong computer literacy skills.
- Advanced Microsoft Excel skills.
- Microsoft Office proficiency.
- Experience preparing reports and managing documentation.
- Ability to analyse and present information accurately.
- Strong organisational and planning capabilities.
Communication Skills
The ideal candidate will demonstrate:
- Excellent verbal communication skills.
- Strong written communication abilities.
- Professional presentation and interpersonal skills.
- Ability to engage confidently with clients and stakeholders.
- Fluency in English.
- Fluency in Afrikaans.
- Strong listening and relationship-building skills.
Personal Attributes
The successful candidate should be:
- Highly organised and detail-oriented.
- Self-motivated and proactive.
- Professional and well-presented.
- Customer-focused.
- Results-driven.
- Reliable and dependable.
- Able to work independently.
- Comfortable working under pressure.
- Adaptable and flexible.
- Positive and solution-oriented.
Additional Requirements
Candidates must:
- Have their own reliable vehicle.
- Be willing to travel daily to client locations.
- Possess a valid driver’s licence.
- Be comfortable working within a fast-paced logistics environment.
Why Join Afritrek Logistics?
Afritrek Logistics has built a strong reputation through dedication, integrity, and customer-focused service delivery.
Joining our team offers:
- Opportunity to work for a respected logistics company.
- Exposure to the transport and logistics industry.
- Career development and growth opportunities.
- Supportive and collaborative work environment.
- Valuable client relationship management experience.
- Opportunity to contribute to business success.
- Professional development and learning opportunities.
We believe in investing in our people and creating opportunities for long-term career growth.
Employment Equity
Afritrek Logistics is committed to transformation and employment equity.
Preference will be given to suitably qualified African Females and Persons with Disabilities. Applications from all designated groups are encouraged and welcomed.
We are proud to be an equal opportunity employer committed to diversity and inclusion.
Apply Today
If you are a motivated, professional, and customer-focused individual who is passionate about building relationships and delivering exceptional service, we would like to hear from you.
Join a growing logistics company that values excellence, teamwork, professionalism, and customer satisfaction.
Apply today and take the next step in your career with Afritrek Logistics.