If you have a passion for luxury fashion, enjoy helping customers, and want to build your career in premium retail, the Flexi Store Assistant position at Spitz in Mall of the North, Polokwane is an exciting opportunity. This part-time role is ideal for energetic, customer-focused individuals who are looking to gain valuable experience with one of South Africa’s leading luxury footwear and fashion retailers.
Whether you’re starting your retail career or already have experience in fashion retail, this opportunity allows you to work with internationally recognized brands while developing your customer service and sales skills in a professional retail environment.
About Spitz
Spitz is one of South Africa’s most respected luxury footwear and fashion retailers. Known for offering premium international brands, Spitz has built a reputation for style, sophistication, and exceptional customer service.
The retailer is home to luxury brands including:
- Carvela
- Gianni Chiarini
- Lacoste
- Nina Roche
- Tosoni
The company has also expanded its luxury product range with:
- Carvela Donna Body Sprays
- Bello Body Sprays
- Verve by Kurt Geiger
Spitz forms part of AVI Limited, one of South Africa’s leading branded consumer goods companies.
Job Overview
Position: Flexi Store Assistant
Location: Mall of the North
Town: Polokwane
Employment Type: Part-Time
Industry: Retail Sales
Salary: Market Related
This role is designed for flexible retail professionals who are passionate about delivering excellent customer service while maintaining the premium standards that Spitz customers expect.
Why Work at Spitz?
Working for Spitz means becoming part of a respected luxury retail brand that values professionalism, teamwork, and exceptional customer experiences.
Benefits of joining the Spitz team include:
- Opportunity to work with premium international brands
- Flexible working hours
- Valuable retail experience
- Professional retail training
- Customer-focused working environment
- Career growth opportunities within AVI Limited
- Exposure to luxury fashion retail
- Supportive and collaborative team culture
If you love fashion and enjoy working with people, this role provides an excellent opportunity to grow within the retail industry.
Your Role as a Flexi Store Assistant
As a Flexi Store Assistant, you will play an important role in ensuring customers enjoy an exceptional shopping experience while supporting the day-to-day operations of the store.
You will assist with:
- Customer service
- Sales support
- Stock management
- Cash handling
- Merchandising
- Store presentation
- Product knowledge
- Customer relationship building
Every interaction with customers contributes to maintaining Spitz’s reputation as a premium retail destination.
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Delivering Outstanding Customer Service
Customer service is at the heart of this position.
Your responsibilities include:
- Greeting customers warmly
- Understanding customer needs
- Recommending suitable products
- Providing expert product advice
- Creating memorable shopping experiences
- Building long-term customer relationships
- Assisting customers throughout the buying process
Luxury retail customers expect personalized service, making communication skills extremely important.
Supporting Sales Success
Although customer service is the priority, Flexi Store Assistants also contribute to achieving store sales targets.
You will:
- Promote featured products
- Recommend complementary items
- Assist with promotions
- Encourage repeat business
- Help customers make informed purchasing decisions
Excellent product knowledge will help you confidently recommend the right footwear and accessories.
Cash Control Responsibilities
Handling payments accurately is one of the key responsibilities of this role.
You will:
- Operate the cash desk
- Process customer payments
- Handle cash accurately
- Follow banking procedures
- Complete daily cash control processes
- Minimize cash variances
- Process manual transactions when required
Attention to detail and numerical accuracy are essential for this responsibility.
Stock Management Duties
Luxury retail depends on excellent stock management.
You will assist with:
- Receiving stock
- Organizing the storeroom
- Processing customer orders
- Stock replenishment
- Inventory control
- Weekly stock counts
- Product storage
- Maintaining stock accuracy
Keeping merchandise well organized helps improve customer service and store efficiency.
Shoe Pairing Exercises
An important responsibility unique to footwear retail is completing shoe pairing exercises.
This involves:
- Matching shoe pairs correctly
- Checking product accuracy
- Maintaining inventory integrity
- Ensuring customers receive complete products
This task requires careful attention to detail.
Store Presentation
Luxury retail stores are expected to maintain immaculate presentation standards.
You will help ensure:
- Clean displays
- Organized shelves
- Attractive merchandise presentation
- Neat fitting areas
- Professional store appearance
A well-presented store creates a positive shopping experience and encourages customer confidence.
Building Customer Relationships
Spitz places great importance on long-term customer relationships.
Successful candidates should enjoy:
- Meeting new people
- Building trust
- Understanding customer preferences
- Offering personalized recommendations
- Delivering friendly service
Excellent interpersonal skills can help create loyal customers who return regularly.
Minimum Requirements
To qualify for this position, applicants should have:
- Matric / Grade 12
- 6 months to 1 year of retail experience
- Customer service experience
- Passion for luxury fashion
- Strong communication skills
Experience in luxury retail or fashion retail will be an added advantage but is not essential.
Preferred Experience
The ideal candidate may have previous experience in:
- Fashion retail
- Footwear retail
- Boutique sales
- Clothing stores
- Luxury retail
- Customer service
- Retail merchandising
- Sales assistance
Even if your retail experience comes from another retail sector, your transferable customer service skills may still be valuable.
Essential Skills
Successful applicants should possess:
Excellent Communication
You should communicate professionally with customers and colleagues.
Strong Customer Service Skills
Providing exceptional customer experiences is a major part of the role.
Numerical Ability
You must be comfortable handling cash, processing payments, and balancing transactions accurately.
Attention to Detail
Luxury retail requires precision in:
- Stock management
- Cash handling
- Merchandising
- Product presentation
Time Management
The ability to prioritize multiple tasks while serving customers efficiently is highly valued.
Teamwork
You will work closely with store colleagues to achieve sales and operational goals.
Flexibility Requirements
Since this is a Flexi Store Assistant position, applicants should be available to work:
- Weekends
- Public holidays
- Peak trading periods
- Busy shopping seasons
- Flexible shifts
Candidates who can adapt to changing schedules are highly valued.
Personal Qualities
Spitz is looking for individuals who demonstrate:
- Professionalism
- Enthusiasm
- Positive attitude
- Confidence
- Reliability
- Honesty
- Integrity
- Friendly personality
- Strong work ethic
- Passion for fashion
These qualities contribute to creating an exceptional shopping experience.
Why Luxury Retail Experience Matters
Working in luxury retail is different from traditional retail.
Customers expect:
- Personalized attention
- Expert product advice
- Premium service
- Professional appearance
- Product knowledge
- Memorable shopping experiences
Employees who consistently deliver these expectations help strengthen the Spitz brand.
Career Growth Opportunities
Joining Spitz can open doors to future retail opportunities.
Many successful retail professionals progress into positions such as:
- Sales Consultant
- Senior Sales Assistant
- Visual Merchandiser
- Stock Controller
- Supervisor
- Assistant Store Manager
- Store Manager
Working for AVI Limited also provides exposure to other well-known consumer brands and potential internal career opportunities.
Tips for a Successful Application
To improve your chances of securing an interview:
- Update your CV with your latest retail experience.
- Highlight customer service achievements.
- Mention any experience in fashion or footwear retail.
- Include cash handling experience.
- Showcase your communication skills.
- Demonstrate flexibility regarding working hours.
- Mention your passion for luxury brands and fashion.
- Ensure your CV is professional and error-free.
If possible, include examples of how you have exceeded customer expectations or contributed to sales success in previous roles.
Who Should Apply?
This opportunity is ideal for:
- Recent Matric graduates with retail experience
- Part-time job seekers
- Fashion enthusiasts
- Customer service professionals
- Retail assistants
- Students with flexible schedules
- Individuals looking to build a career in luxury retail
If you enjoy interacting with customers, have a keen eye for fashion, and are committed to delivering exceptional service, this role could be an excellent fit.
Final Thoughts
The Spitz Flexi Store Assistant position at Mall of the North in Polokwane is an outstanding opportunity for individuals who are passionate about luxury fashion, premium customer service, and retail excellence. As part of a globally inspired retail brand under AVI Limited, you will gain valuable experience working with internationally recognized fashion labels while developing skills in sales, customer engagement, cash handling, and stock management.
If you have a Matric qualification, at least six months of retail experience, excellent communication skills, and the flexibility to work weekends and peak trading hours, this role offers a rewarding pathway into the world of luxury retail. Prepare a polished CV, showcase your customer service strengths, and apply before the closing date to take the next step toward an exciting retail career.